Cancellation Policy

All notification of withdrawals, transfers, and substitutions must be sent in writing via email to The University of Auckland Business School Executive Development Team at shortcourses@auckland.ac.nz.

Full refunds can be obtained up to 15 days before the program start date. Due to the costs incurred for program preparation and administration, any cancellations or requests for transfers or deferrals received 14 days or less from the program start are subject to penalty fees as described below.

	7 days or less	8 - 14 days	15 or more days
Cancellation Fee	100% of course fee	50% of course fee	A full refund will be provided
Transfer Fee	$500	$200	Free of charge

No refund will be given if the participant fails to attend the course, nor if the participant withdraws from the program at any stage once the program has commenced.

Transfer Conditions

Participants are allowed a maximum of two transfers (subject to fees above) within 12 months of the original course commencement. Outside of these terms, the transfer will be considered cancelled.

Substitutions

If a participant cannot attend their enrolled course, they may nominate a substitute to attend in their place. Requests must be submitted in advance and will be reviewed on an individual basis, based on participant qualifications and lead time needed for any program pre-work. All participant substitutions are subject to the sole discretion of The University of Auckland Business School Executive Development team.

* The University of Auckland Business School Executive Development team is not responsible for travel or related costs under any circumstances. Participants may want to consider purchasing trip cancellation insurance in the unlikely event that a program is cancelled or they cannot attend for personal or professional reasons.

Subject to unforeseen circumstances such as student demand and/or resource availability, The University reserves the right to cancel, or change the content, timing or method of presentation of any course.