Operations Management

Overview

A consequence of the increasingly competitive nature of markets over the last 10 years is the re-emergence of Operations Management as a critical function in the growth and profitability of organisations.

The ability to deliver products and services fast and right first time, while cutting costs, has become fundamental to not only the competitiveness of a business, but also its survival. Since the operations are generally responsible for between 60 to 70 percent of the costs, assets and people in the business, effective operations management has a considerable contribution to make towards the overall success of a business.

Topics Covered

The Short Course will be divided into three parts:

Part 1 - An Introduction to Operations Management

• The role of the Operations Manager
• Operations strategy
• How to integrate the Sales, Marketing, Operations and Finance functions in the business

Part 2 - Managing and Controlling Operations

This is the core of the Short Course and will cover the main elements of Operations Management. In particular, the topics addressed are:

• Capacity Management
• Operations planning, scheduling and control
• Inventory management and control
• Quality management and process reliability
• Supply chain management
• Fundamentals of Cost Accounting

Part 3 - Improving Operation

In this part of the Short Course, some of the more popular best practices concepts that have been identified as elements of ‘World Class Manufacturing’ will be discussed, including:

• Lean Manufacturing
• 6-Sigma
• Kaizan
• 5S
• Theory of Constraints

Who should attend

• The Short Course will benefit people from manufacturing and service industries who are faced with the challenge of improving their organisation’s profitability and competitiveness
• It will appeal to managers who wish to refresh or increase their knowledge of Operations Management either to advance their careers or to improve the performance of the operations for which they are responsible

Outcomes

You would have gained the knowledge to more effectively manage your operations and thus make a valuable contribution towards the success of your business.