Management Skills for Administration Professionals

Overview

Administrative and support staff are the backbone of the organisation – an essential ingredient for organisational success. Moving into a management position within administration can be challenging.

Managing other people and getting results through them requires a completely different set of skills, attitude and perspective. Delegating, influencing, motivating, coaching and managing performance all become more critical than your administrative or technical skills.

Self management skills and the ability to manage others are the key ingredients in this. As you develop the confidence and assurance that comes from a command of these essential management skills, you will be able to tackle your new role more effectively and also expand it to contribute more to the overall success of the organisation.

This Short Course is designed specifically to give you a comprehensive understanding of the management skills you can put to work in your new role right now.

Topics Covered

This Short Course will improve your ability to: 

• Manage yourself
  • Get organised and stay organised
  • Gain control of your time and focus on activities that add the most value
  • Become more effective by applying stress management techniques
  • Become more proactive in your role
• Manage others
  • Performance management – planning, facilitating and evaluating
  • Use project management techniques to get things completed on time
  • Delegate effectively
  • Communicate effectively, including presentations that get results
  • Achieve results by increased assertiveness
  • Deal with difficult people
  • Manage conflict and negotiate successfully
  • Work more effectively with your manager by understanding them and building trust

Who should attend

PAs, Executive Secretaries and Administration Professionals stepping up into a management role or has recently done so.

Outcomes

After attending this Short Course, you will be able to:

• Understand and apply the core skills required to become an effective administration manager
• Prioritise your time to concentrate on activities that add the greatest value
• Motivate people and influence their behaviour to achieve results
• Deal effectively with difficult people, situations and behaviours
• Apply project management techniques to manage and complete non-routine activities
• Run effective meetings and give effective presentations