Business Process Improvement Masterclass for Continuous Improvement

Overview

"If you want to improve something involve the people
who are doing the job"
Bill Smith, Motorola

Whether you are a seasoned professional or you have personally had extensive experience in business process improvement initiatives, this Short Course is designed to provoke you into thinking outside the square with a focus on higher quality, increased efficiency, best practice effectiveness and greater customer loyalty.

This Short Course has been designed to complement and provide a next steps platform when you have previously attended the basic Business Process Improvement Short Course.

It will cover a number of elements that are critical to the success of Business Process Improvement initiatives:

In line with these, the course will guide you through processes for answering the following questions.

Business Process Improvement Masterclass for Continuous Improvement tackles some of the most important issues in some depth and assumes a sound knowledge and practical application of the basic concepts of Business Process Improvement.

Topics Covered

• Inside Out versus Outside In
• Establishing goals
• Designing processes
• Managing processes
• Focus on the Management System
• Take the focus off the techniques
• Critical Success Factors
• Enterprise: M OP/SIPOC Diagram
• Process Hierarchy
• Waste Stream Mapping
• Waste Definitions
• Process Measurement
• Benchmarking
• Pitfalls of BPI
• Link to LEAN Thinking

Who should attend

It is strongly recommended that you have previously attended the basic Business Process Improvement Short Course.

• Senior Executive or CEOs who have recognised that process is the basis of continuous improvement.
• Line Managers with direct responsibility for Process Improvement.
• Leaders who are participating in, or are the champions of, Process Improvement in their organisation.
• Change agents who have the potential to go into senior executive roles.
• Executive Team members who have a process perspective and who want tools to link business enterprise goals to individual performance.
• Management Team members who can use the process perspective to identify quality, time and cost efficiency opportunities
• Analysts who can use a process perspective and process mapping tools to create, lead and guide teams to facilitate improvement

Outcomes

The critical factor in implementing business process improvement is to focus on change. Once you have established your “AS IS” process, identified root cause analysis and built a “SHOULD BE” map it is all about implementation. This Short Course is specifically designed to tackle the issue of senior leadership and the culture of the organisation required to support Business Process Improvement initiatives. It is not about techniques or tools – it is about the environment that needs to be established.