Effective Communication Skills
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Overview
We are all in the relationship business and communication is the glue that holds relationships together. Effective Communication Skills are vital for relating to others in a business setting.
Mastering the art of one-on-one relationships is fundamental to good management. This Short Course examines a number of practical aspects of effective interpersonal communication.
Topics Covered
- Listing the variables that influence the communication process
- Defining interpersonal communication
- Recognising the universal principles that govern interpersonal communication
- Realising the essence of “first seek to understand, then be understood” by exploring situational listening techniques
- Assessing listening ability with the five essential listening skills
- Comparing and contrasting the appropriate use of different questioning styles
- Evaluating the power of non verbal communication
- Understanding the four communication styles and how these are linked to personality and behavioural styles
- Strategising ways to flex in order to connect with these various styles
- Identifying the filters that can distort our perception of others
- Demonstrating ways of being more critical in perceiving others
- Constructing ways to get your point across using assertive techniques
- Identifying the power bases and strategising ways to handle power plays
Who should attend
- Everyone who has to communicate and relate with others at work
- All managers
- All team members
- This Short Course is equally suitable for people from large and small, public and private organisations
- Also, for people in services such as manufacturing
Outcomes
At the end of this Short Course you will be able to:
- Identify the factors that comprise the process of effective interpersonal communication
- Relate these factors to work-based settings
- Substantially improve communication within your organisation