Toxic People - What Every Leader Needs to Know and Do

Overview

Attend the Toxic People in Toxic Times half-day Snapshot and you’ll feel much more empowered than ever before! You’ll now make a difference—emotionally and financially! You will discover the core strategies that work and ultimately impact the bottom line.

Topics Covered

"The day this person left our company is considered an annual holiday!" This quote from Dr Mitch Kusy and Dr Elizabeth Holloway’s research on toxic personalities with 400+ leaders echoes the sentiment most people feel. A whopping 94% of leaders in their study reported dealing with a toxic person—profit saboteurs whose incivility drives counterproductive behaviours impacting the bottom line.

During economic downturns, they create a “perfect storm” in which their behaviours flourish:

• Threat of job loss and the fear of uncertainty can bring out the worst in people, especially toxic personalities, who flourish in insecure environments.
• In economic downturns, organisations often adjust by running leaner, forfeiting the management structures that can keep toxic behaviours in check.

Consider just some of the effects of toxic personalities on retention and productivity:

• 25% of “victims” of incivility ceased discretionary efforts.
• 50% contemplated leaving their jobs; 12% did!
• 20% reduced their productivity;
• 10% reduced the amount of time they spent at work.

Costs of recruiting replacements for these good employees range from 1.5 to 2.5 times their salary. Feedback seldom works; you may be wasting valuable time giving feedback!

These people problems are the subject of Mitch and Elizabeth’s latest book Toxic Workplace! Managing Toxic Personalities and Their Systems of Power. This book will be referred to often throughout the course and you will receive a complimentary copy on enrolment. Mitch will be available for signing of their book along with any further questions you may have.

Who should attend

• Team leaders
• Entry-level supervisors
• Mid-level managers
• Directors
• Executives
• Senior Managers

Outcomes

At the end of this half day Snapshot, you will have the knowledge and tools to:

• Identify the three types of toxic behaviours that influence your bottom line
• Pinpoint three kinds of “toxic protectors” who enable toxic behaviours, causing further financial erosion of your organisation’s resources
• Use exit interviews in new ways to reverse the exodus of your good employees
• Design “skip-level” evaluations so even top executives are now aware
• Know what to do if your boss is toxic!
• Debunk 9 myths about toxic personalities
• Move from core values as a “nice to have” to something that impacts the bottom line
• Create organisations of respectful engagement—for both financial and emotional success