Conflict Management

Overview

In today’s higher-stress workplace, the ability to understand conflict and how to resolve it is becoming an important tool for managers.

This Short Course examines a number of practical ways for preventing, managing and resolving workplace conflict. You will be exposed to self-analysis approaches as well as case study situations in order to build up a tool kit of conflict management strategies.

Topics Covered

You will examine a number of conflict management issues including:

• Defining the conflict process
• Assessing different kinds of workplace conflict
• Recognising the sources of conflict
• Understanding the pros and cons of conflict management strategies
• Dealing with difficult people in the workplace
• Discovering dominant conflict handling styles
• Assessing how people go about getting things done and how this impacts workplace conflict
• Realising what can and can't be changed in the workplace
• Using steps for conflict resolution
• Analysing the more complex structures of team conflict resolution
• Taking the paradigm shift to mediation and understanding the importance of mediation as a means of conflict management
• Constructing strategies for the management of organisational conflict

This is a highly interactive Short Course that encourages you to apply your knowledge to various working situations.

Who should attend

All managers and members of teams, particularly those who have to deal with conflict in their workplace.

This is a hands-on, practical Short Course where you will benefit by being involved in case studies and problem solving activities that are relevant to your organisational setting.

Outcomes

At the end of this Short Course you will:

• Understand the sources of conflict
• Be able to develop a strategy to handle conflict in a positive way
• Understand and use effective conflict handling and problem solving techniques