Communicating Confidently through Assertiveness

Overview

Asserting your voice is a key business skill. The ability to get your message across without offending others is vital when forming and maintaining relationships. It’s all about getting your ideas heard by the right people, at the right time and in the right way – definitely a skill that needs practice to master.

Topics Covered

This two day Short Course will give you plenty of opportunity to practice key steps in being assertive. It covers the following content:

• Defining the Four Behaviour Types
• Passive, Aggressive, Passive Aggressive and Assertive
• Exploring the three "ego states": Parent, Adult and Child
• Examining the key elements required for building cultures of ‘responsibility’ rather than 'blame'
• Assessing how assertive you actually are!
• Listing key steps for asserting your voice
• Practicing these steps in a variety of different situations to gain confidence in using them:

• A friend wants to borrow something
• Your boss overloads you
• You are under-confident in meetings
• A customer is attacking you personally

• Exploring ways of giving and receiving feedback to get your message across clearly
• Giving and accepting compliments so as to enhance relationships
• Identifying ways for giving and responding to criticism
• Constructing your own Bill of Assertive Rights

Who should attend

This is a very hands-on Short Course designed for team members and team leaders who require confidence to get their message across effectively.  Those who want to express their thoughts and feelings in a responsible manner will find this a particularly rewarding course to attend.

Outcomes

You will be able to compliment and criticise others in a responsible manner. In addition, you will be more confident in communicating with a variety of people.