Building Sustainable Relationships

Overview

The world of business is a complex web of relationships.  For organisational members to be effective, they need to relate to a large variety of people. This Short Course explores the key skills required to foster and maintain long lasting relationships.  It particularly focuses on building trust and sustaining credibility.

Topics Covered

Building Sustainable Relationships mainly looks at the techniques for building rapport. The word rapport comes from the French word rapprochement, which means “establishing or restoring of harmony and friendly relations”. It is the feeling of trust and comfort, when someone knows, hears, understands, accepts and values us.  It is what most of our relationships are based on.

In addition, this Short Course will explore:

• Six business trends that are changing the way companies operate
• Five-step rapport action plan
• Adapting to different communication styles
• Synchronicity, or conversational dance and rhythm
• Key listening and questioning skills required to build sustainable relationships
• Assertiveness, or communicating responsibly
• Steps to giving and receiving feedback
• Techniques in reading the contextual dimensions of communication

Who should attend

• Relationship managers and customer service representatives who interact with a variety of people
• Everyone who has to relate within and across organizations over time
• Team leaders and members who need to communicate responsibly, will find this a particularly rewarding course to attend.

Outcomes

Participants will be able to:

• Define and practice rapport in everyday life
• Relate and communicate with a large variety of people
• Most importantly, build trust as the basis of sustainable business relationships