Management Communication - Constructive Feedback - Half-day Snapshot

Overview

Management Communication: Feedback for Managers is very practical Snapshot for managers and organisational members alike. It uses models for giving and receiving feedback, which is crucial in enhancing workplace relationships.

Feedback for Managers is part of the Management Communication Series of five half-day Snapshots with Roseann Gedye covering essential areas of effective communication for managers and organisational members alike. Read about the Management Communication Series here. SPECIAL OFFER: Enrol in all 5 Snapshots and pay for only 4!

Topics Covered

The ability to give and receive feedback is an important organisational skill. Feedback is given for both reinforcement and redirection. To be effective in our relationships with others, we need frameworks for both of these.

This Snapshot covers:

• Identifying the different styles of communication and how to connect with these
• Defining the importance of giving and receiving feedback
• Analysing how well you give feedback
• Listing the steps for giving reinforcement
• Demonstrating the steps for giving redirection
• Analysing how well you receive feedback
• Constructing the steps for receiving feedback
• Handling difficult feedback situations

Who should attend

Managers and organisational members involved in enhancing workplace relationships

Outcomes

As a result of attending this Snapshot, you will be able to:

• Give more specific and detailed feedback to enhance performance
• Receive feedback in a calm and open manner