Management Communication - Building Rapport and Trust - Half-day Snapshot

Overview

Management Communication: Building Rapport and Trust focuses on creating a bond and connection with others. We will explore the four elements for building trust: communication, commitment, care and consistency.

Building Rapport and Trust is part of the Management Communication Series of five half-day Snapshots with Roseann Gedye covering essential areas of effective communication for managers and organisational members alike. Read about the Management Communication Series here.

SPECIAL OFFER: Enrol in all 5 Snapshots and pay for only 4!

Topics Covered

Both Rapport and Trust are vital in business relationships today. We will learn useful ways in creating a bond and connection with others. Then we will focus on the four “C’s” for building trust:

• Communication – being open and honest
• Commitment – the importance of keeping promises
• Care – how to be supportive and keep confidences
• Consistency – how to avoid cynicism by ‘walking the talk’

Who should attend

Leaders, managers, team leaders and team members required to build long lasting relationships

Outcomes

As a result of attending this Snapshot, you will be able to:

• Use ways to “click” with people in a short time frame
• Recognise key steps to maintain trust in relationships