Management Communication - Professional Email Etiquette - Half-day Snapshot

Overview

“Netiquette” is network etiquette, the do’s and don’ts of online communication. Netiquette covers both common courtesy and the informal “rules of the road” online. This half day Snapshot will explore netiquette particularly in relation to emailing in an organisational setting.

Netiquette is part of the Management Communication Series of five half-day Snapshots with Roseann Gedye covering essential areas of effective communication for managers and organisational members alike. Read about the Management Communication Series here.

SPECIAL OFFER: Enrol in all 5 Snapshots and pay for only 4!

Topics Covered

• Defining the common rules of “netiquette”
• Ways to use email more efficiently and effectively in an organisational setting
• Identifying and handling ‘flaming’emotional responses; getting your message across without offending
• Listing the appropriate uses of intensifiers, emoticons, abbreviations and acronyms

Practical exercises are an integral part of this Snapshot.

Who should attend

Any organisational member who wants to improve their network communication skills

Outcomes

As a result of attending this Snapshot, you will be able to:

• Apply the rules of “netiquette” to maintain professional communication standards
• Recognise when to use email and when not to!!