Effective Sales Conversations – Finding out What Your Customer Wants - Half-day Snapshot

Overview

Interviewing is the major fact finding method we have at our disposal, and is both a key sales and personal skill. This Snapshot is suitable for any anyone who wants to improve their sales interview skills

Finding out what the customer wants is very important to meet their demands. Improving questioning skills offers practical tools to sell to anyone.

This is an opportunity for you to:

• Improve your communication and selling skills
• Analyse your own individual selling skills
• Increase the quality and quantity of information obtained from someone to achieve successful business outcomes
• Learn the methods of questioning and implementing good interview sales behaviour

Topics Covered

• Effective listening skills
• Understand what is a good interview behaviour to adopt
• Appropriate questions to use
• Effective body language (Non verbal communication)
• Develop your sales pitch
• Improve your Pre-Call/Meeting planning
• How the mind processes information and questions

Who should attend

Anyone who may work in Sales, Business, a Public or Private service, Insurance, Call centre, Personnel/HR department

Outcomes

Participants will gain knowledge of how to:

• Increase the quantity and quality of information obtained from customers/clients to achieve successful business results.
• Development of communication skills to improve customer service and develop profit
• Increase Sales
• Build customer relationships for repeat business
• Improved levels of knowledge, planning and interviewer skills raise efficiency
• Raising staff confidence levels, leads to increased job satisfaction and reduced staff turnover