Management Communication

Overview

Management Communication covers essential areas of effective communication for managers and organisational members alike:

• Building Rapport and Trust – you will learn useful ways in creating a bond and connection with others
• Constructive Feedback – you will use models for giving and receiving constructive feedback, which is crucial in enhancing workplace relationships
• Delegation – you will know how, why and when to use delegation to empower, motivate and increase productivity for your team
• Effective Meetings – you will examine key activities to do before, during and after meetings.
• Professional Email Etiquette – you will look at the "do's" and "don'ts" of online and email communication

Topics Covered

1.    Building Rapport and Trust
Both Rapport and Trust are vital in business relationships today.
We will focus on the four “C’s” for building trust:

• Communication - being open and honest
• Commitment - the importance of keeping promises
• Care - how to be supportive and keep confidences
• Consistency - how to avoid cynicism by ‘walking the talk’

2.    Constructive Feedback
Constructive Feedback is very practical for managers and organisational members alike.

Feedback is given for both reinforcement and redirection. To be effective in our relationships with others, we need frameworks for both of these.

• Identifying the different styles of communication and how to connect with these
• Analysing how well you give feedback
• Listing the steps for giving reinforcement
• Constructing the steps for receiving feedback
• Handling difficult feedback situations

3.    Delegation
Delegation explores best practice for delegating effectively. 

• Define what delegation is
• Understand the steps to the delegation process
• Follow a checklist of good delegation practice in a role play setting

4.    Effective Meetings
Meetings are a pivotal communication mechanism in organisations today. It examines how to be an effective chairperson, secretary or participant, which all contributes to organisational profitability.
You will be engaged in developing checklists for:

• Steps to prepare effectively for meetings especially agenda preparation
• The role of the chairperson
• Participating effectively in meetings

5.    Professional Email Etiquette
Netiquette covers both common courtesy and the informal “rules of the road” online. It focuses on emailing efficiently and effectively in an organisational setting.

• Defining the common rules of “netiquette”
• Ways to use email more efficiently and effectively in an organisational setting
• Identifying and handling ‘flaming’ emotional responses; getting your message across without offending

Who should attend

Managers and organisational members who want to:

• Build and enhance workplace relationships
• Give feedback to enhance performance and receive feedback in a calm and open manner
• Be able to delegate tasks effectively
• Be an effective chairperson, secretary or participant in a meeting
• Improve network communication skills

Outcomes

You will be able to:

• Recognise key steps to maintain trust in relationships
• Give and receive feedback effectively
• Follow the steps for delegating effectively
• Structure meetings to enhance participation
• Apply the rules of netiquette to maintain professional communication standards