Business Process Improvement

Overview

"If you do not know what your existing processes are or what your new optimum processes should be, you will fail with your re-engineering effort."

This Short Course is aimed directly at enabling you or your organisation to understand and practise the implementation of process mapping. The course will provide you with the tools and processes and a proven methodology for identifying your current "as is" business process and enable you to develop the "should be" roadmap.

Process mapping is a management tool developed and implemented by General Electric originally to improve the bottom line performance of the business. General Electric has consistently been rated as the most powerful and best-led enterprise in the world with a proven record of outstanding sustainable results.

Topics Covered

• Introduction
  · Development roots
  · Definitions
  · Process definition
  · Examples
  · Workshop 1
• The Baldrige Criteria
  · Product & delivery processes
  · Business processes
  · Support processes
  · Workshop 2
• Helpful Hints
  · Step change vs incremental change
  · Horizontal vs vertical improvement
  · Barriers
  · Key success factors
  · Process measures
  · Process relative to the Balanced Scorecard
  · Workshop 3
• Flow Charting
  · Tools
  · Mechanisms
  · Systems
  · Types
  · Interpretation
  · Workshop 4
• Process Mapping
  · Macro, Mini, Micro
  · Timelines
  · Responsibility, accountability
  · Workshop 5
• Process Improvement Model
  · Improvement model (14 steps)
  · Description
  · Team charter
  · Implementation checklist
  · Stable vs unstable process
  · Measurement systems
  · Special cause identification
  · Root cause analysis
  · Quality tools deployment
  · Improvement
  · Workshop 6
• Summary
  · Core process overview
  · Improvement focus
  · Leadership imperatives
  · Summary
• Review

The Short Course will focus on the key drivers of success in process management, notably:

• Cycle time reduction
• Reduction in the number of steps
• Simplification of the process
• Elimination of duplication
• Elimination of non-value adding steps
• Reduction in approvals
• Increased empowerment of the people

The Short Course will focus on the following:

The Baldrige Criteria (The Criteria for Performance Excellence) will form the backbone of the workshop with a focus on approach, deployment and results.

Who should attend

• People who have responsibility for process mapping.
• People who want to identify their core processes with a view to improvement and world class capability.
• People who aspire to embark/utilise the Baldrige Criteria to drive their improvement initiatives.
• CEOs, direct reports of CEOs who are seeking step change improvement opportunities.
• Project leaders involved in process re-engineering initiatives.
• People focused on step change in their organisation.
• Leaders who have recognised that business processes run across the organisation and do not operate in silos.

Outcomes

You will acquire the theory of process mapping initiatives; experience the complexity of developing outstanding process mapping methodology.

You will have a kit bag of tools including process flow charts for the 14-step improvement process.

You will work in cross-functional teams in 6 workshops to ensure that the theory is transferred into practical application during the course.

You will leave the course with sufficient resources to enable them to start on the improvement process immediately.