Presenters
Marie Young
Marie has the rare gift of turning policies and procedures into positive customer experiences. As a customer service trainer Marie has helped her students internalise policies, guidelines and best practices, and actually care for the customer - a much-needed skill in today's competitive business environment.
As well as being a trainer, Marie is also a facilitator, helping people and groups discover their own wisdom by asking the right questions.
Marie and Simon are both part of the Art of Hosting community of practice, a set of facilitation practices that taps into collective wisdom to create new possibilities.