Managing People A 2-day Short Course with Nick Read When and where? Monday 15 November 2010:08:30 AM - 05:00 PM Tuesday 16 November 2010:08:30 AM - 05:00 PM   Location - The Business School, Owen G Glenn Building 12 Grafton Road Auckland City Standard price - $1,895.00 excl GST Overview Many people are promoted into management and leadership positions because of their technical expertise. Yet managing and leading people effectively requires a new set of skills. This Short Course deals with the key issues of understanding the people you work with, and how to communicate effectively with them. It offers essential skills for communication, dealing with issues, leadership and motivation. Topics Covered Understanding Communication What is communication? Establishing rapport The words you choose will determine the results you get Questioning & Listening Understanding People We're all different What drives behaviour? Leading People The difference between management and leadership Models of leadership Using this knowledge to: Raise issues Manage conflict Deal with difficult behaviours Motivate individuals Who should attend Newly appointed managers and team leaders Those responsible for managing/leading groups Anyone in management/leadership positions who find people a challenge to deal with! Outcomes Greater understanding of their own and others' behaviour Tools to gain rapport easily and communicate effectively Knowledge, skill and confidence to raise issues, manage difficult behaviours, deal with conflict Models to motivate and lead others What Participants Say "This course enabled me to learn not only about the people in teams I co-ordinate, but about myself as a manager. The practical knowledge I have learnt from this will be hugely beneficial in my future management career. I really enjoyed the course. The course offered hands on approach, and Nick was an excellent teacher. I have already recommended this course to two colleagues. This is the 2nd short course I have done, and will definitely be looking into further courses down the track. Thanks." Becky Gardiner - Administration Manager @ CentralMed "I found this course extremely interesting and informative. Nick has a great style of teaching, that makes the classes enjoyable and practical. The skills I have learnt will help me become a great manager!" Angela Robinson - Process Analyst @ Auckland City Council - Traffic & Roading Services "I found the course to be very useful. It confirmed to me that I am on the right track with some of the ‘people management’ techniques I have been using with my team. It also gave me confidence and resources that will be constructive in ensuring my team runs smoothly in the future. It was well presented and furthermore provided valuable networking opportunities. Thank you to Nick and to the rest of the team at Auckland University Short Courses." Cheryl Mercer - Senior Administrator @ CCS Bay of Plenty Presenter Nick Read MA (Hons), Dip Tchg, ANZIM Nick Read (MA, Hons; Dip Tchg, ANZIM) established Training for Change in 1994. He specialises in human dynamics, particularly in accelerated learning and Neuro-linguistic Programming (NLP). Nick has a background in teaching, corporate communications and television production, and has worked with a wide range of organisations, including large corporates, medium sized entrepreneurial companies, government departments and local bodies. He teaches some of the most popular Short Courses like Managing People, Neuro-linguistic Programming (NLP), as well as Business Writing Skills and Rapid Reading for Business. Nick is married with two daughters, and lives in Auckland.

Cancellation
Subject to unforeseen circumstances such as student demand and/or resource availability, The University reserves the right to cancel, or change the content, timing or method of presentation of any course.

All notification of withdrawals, transfers, and substitutions must be sent in writing via email to The University of Auckland Business School Executive Development Team at shortcourses@auckland.ac.nz. Full refunds can be obtained up to 30 days before the program start date. Due to the costs incurred for program preparation and administration, any cancellations or requests for transfers or deferrals received 14 days or less from the program start are subject to penalty fees as described below.

• More than 14 days notice: 0% Cancellation
• 7 to 14 days notice: 50% Cancellation
• Less than 7 days notice: 100%

If you do not attend the course and have not advised us in writing or by email before the start date the full fee will apply.

Transfers: Transfer requests must indicate the new dates and/or new program the participant wishes to attend.  If the transfer request is made at more than 7 days from the original course dates - a service fee of $300 is applied, but the 50% cancellation fee is waived. A transfer request made with more than 14 days' notice can be made with no penalty. Transfers are valid only within one year of the original program start date. Your current cancellation policy is intact until you have attended your Short Course or the original penalty will be imposed.

All participant substitutions are subject to the sole discretion of The University of Auckland Business School Executive Development team.  Requests must be submitted in advance and will be reviewed on an individual basis, based on participant qualifications and lead time needed for any program pre-work.

Full enrolment is non refundable under these conditions:

1. The registrant or substitute does not enrol in another program within one year of the original start date, and/or
2. The registrant or substitute defers or transfers more than two times.

* The University of Auckland Business School Executive Development team is not responsible for travel or related costs under any circumstances. Participants may want to consider purchasing trip cancellation insurance in the unlikely event that a program is cancelled or they cannot attend for personal or professional reasons.

** For any program with more than two iterations in an enrolment year, tuition is non-refundable after 2nd transfer.

Course Size
Numbers are limited, and enrolment is on a first-come-first-served basis.

Privacy
To keep you informed we will hold your name and address on file. Please advise us if you do not wish to receive further information.

Institute of Chartered Accountants
Chartered Accountants may care to consider this course for inclusion within their professional development programme for the year.

Sales and Marketing Institute of New Zealand
The University of Auckland Short Courses are an accredited education supplier for the Sales and Marketing Institute of New Zealand.

NZ Computer Society
The University of Auckland Short Courses that are IT related may count towards the professional development requirements of the NZ Computer Society.

Choose a Short Course from The University of Auckland Business School
The University of Auckland offers a range of high-quality leading edge Short Courses tailor made for business practitioners.

Each course is presented by an expert in the field - either a member of the staff of The University of Auckland, a visiting guest lecturer from overseas, or a local practitioner with specific expertise.

These are short, sharp, punchy courses that bring practitioners up to speed with a specific topic, act as a refresher course, and provide valuable networking opportunities.

Need a Short Course Calendar?
Email us at shortcourses@auckland.ac.nz or call 0800 800 875.

ENROLMENT FORM - Managing People

Standard price: $1,895.00 +GST ($2,179.25 incl. GST)

Monday 15 November 2010:08:30 AM - 05:00 PM
Tuesday 16 November 2010:08:30 AM - 05:00 PM