Business Process Improvement

A 2-day Short Course with Bryan Travers

When and where?
Monday 20 September 2010:08:30 AM - 05:00 PM
Tuesday 21 September 2010:08:30 AM - 05:00 PM
 
Location - The Business School, Owen G Glenn Building
12 Grafton Road
Auckland City
Standard price - $1,895.00 excl GST

Overview

"If you do not know what your existing processes are or what your new optimum processes should be, you will fail with your re-engineering effort."

This Short Course is aimed directly at enabling you or your organisation to understand and practise the implementation of process mapping. The course will provide you with the tools and processes and a proven methodology for identifying your current "as is" business process and enable you to develop the "should be" roadmap.

Process mapping is a management tool developed and implemented by General Electric originally to improve the bottom line performance of the business. General Electric has consistently been rated as the most powerful and best-led enterprise in the world with a proven record of outstanding sustainable results.

Topics Covered

  • Introduction
    · Development roots
    · Definitions
    · Process definition
    · Examples
    · Workshop 1
  • The Baldrige Criteria
    · Product & delivery processes
    · Business processes
    · Support processes
    · Workshop 2
  • Helpful Hints
    · Step change vs incremental change
    · Horizontal vs vertical improvement
    · Barriers
    · Key success factors
    · Process measures
    · Process relative to the Balanced Scorecard
    · Workshop 3
  • Flow Charting
    · Tools
    · Mechanisms
    · Systems
    · Types
    · Interpretation
    · Workshop 4
  • Process Mapping
    · Macro, Mini, Micro
    · Timelines
    · Responsibility, accountability
    · Workshop 5
  • Process Improvement Model
    · Improvement model (14 steps)
    · Description
    · Team charter
    · Implementation checklist
    · Stable vs unstable process
    · Measurement systems
    · Special cause identification
    · Root cause analysis
    · Quality tools deployment
    · Improvement
    · Workshop 6
  • Summary
    · Core process overview
    · Improvement focus
    · Leadership imperatives
    · Summary
  • Review

The Short Course will focus on the key drivers of success in process management, notably:

  • Cycle time reduction
  • Reduction in the number of steps
  • Simplification of the process
  • Elimination of duplication
  • Elimination of non-value adding steps
  • Reduction in approvals
  • Increased empowerment of the people

The Short Course will focus on the following:
http://www.shortcourses.ac.nz/_images/OutlineImages/65-01.gif

The Baldrige Criteria (The Criteria for Performance Excellence) will form the backbone of the workshop with a focus on approach, deployment and results.

Who should attend

  • People who have responsibility for process mapping.
  • People who want to identify their core processes with a view to improvement and world class capability.
  • People who aspire to embark/utilise the Baldrige Criteria to drive their improvement initiatives.
  • CEOs, direct reports of CEOs who are seeking step change improvement opportunities.
  • Project leaders involved in process re-engineering initiatives.
  • People focused on step change in their organisation.
  • Leaders who have recognised that business processes run across the organisation and do not operate in silos.

Outcomes

You will acquire the theory of process mapping initiatives; experience the complexity of developing outstanding process mapping methodology.

You will have a kit bag of tools including process flow charts for the 14-step improvement process.

You will work in cross-functional teams in 6 workshops to ensure that the theory is transferred into practical application during the course.

You will leave the course with sufficient resources to enable them to start on the improvement process immediately.

What Participants Say

"I have enrolled for that course to gain knowledge as a junior BA. Even though it was not intended for just a junior BA I have found a course extremely helpful and eye opening. I am sure it will help me in my future career as a BA or any other role in any organization. You can apply this course not only at work place but also in life. It was very interesting to listen how the improvement of the processes were applied in real world from Bryan's experience. I would definitely recommend this course to anyone who would like to improve the way their business runs."

Yana Papchenko - Information Systems Helpdesk Coordinator @ Adlos IT

"I found Bryan Travers very knowledgeable, he has the ability to draw on a wealth of experience. The networking and sharing of experiences and ideas with other participants was invaluable. I would highly recommend this course to anyone wanting to make positive changes in their work place. "

Janice Millar - Process Champion @ Manukau City Council

"Bryan Travers is a solid presenter arming you with enough motivation to 'rock the boat' and promote positive, effective change be it business or personal. Great fast paced course with thought provoking questions and ample content. I'm viewing the question 'why?' with a new perspective."

Kieran McDonogh - Process Improvement Specialist @ Southern Cross Healthcare

Presenter

Bryan Travers

Bryan Travers is the owner-operator of his own consultancy practice, Quality Dynamics Ltd, specialising in the application of the Baldrige criteria for performance excellence.

Bryan's credentials include:

  • 20 years CEO experience in New Zealand and Australia
  • Extensive international benchmarking experience
  • 15 years experience in coaching and consulting to leading New Zealand & Australia businesses
  • Leading a New Zealand business to finalist status in the New Zealand Quality Foundation Awards programme
  • Broad experience across product and service industries, local and national government functions and not-for-profits
  • Professional public speaker


Cancellation
Subject to unforeseen circumstances such as student demand and/or resource availability, The University reserves the right to cancel, or change the content, timing or method of presentation of any course.

All notification of withdrawals, transfers, and substitutions must be sent in writing via email to The University of Auckland Business School Executive Development Team at shortcourses@auckland.ac.nz. Full refunds can be obtained up to 30 days before the program start date. Due to the costs incurred for program preparation and administration, any cancellations or requests for transfers or deferrals received 14 days or less from the program start are subject to penalty fees as described below.

If you do not attend the course and have not advised us in writing or by email before the start date the full fee will apply.

Transfers: Transfer requests must indicate the new dates and/or new program the participant wishes to attend.  If the transfer request is made at more than 7 days from the original course dates - a service fee of $300 is applied, but the 50% cancellation fee is waived. A transfer request made with more than 14 days' notice can be made with no penalty. Transfers are valid only within one year of the original program start date. Your current cancellation policy is intact until you have attended your Short Course or the original penalty will be imposed.

All participant substitutions are subject to the sole discretion of The University of Auckland Business School Executive Development team.  Requests must be submitted in advance and will be reviewed on an individual basis, based on participant qualifications and lead time needed for any program pre-work.

Full enrolment is non refundable under these conditions:

  1. The registrant or substitute does not enrol in another program within one year of the original start date, and/or
  2. The registrant or substitute defers or transfers more than two times.

* The University of Auckland Business School Executive Development team is not responsible for travel or related costs under any circumstances. Participants may want to consider purchasing trip cancellation insurance in the unlikely event that a program is cancelled or they cannot attend for personal or professional reasons.

** For any program with more than two iterations in an enrolment year, tuition is non-refundable after 2nd transfer.

Course Size
Numbers are limited, and enrolment is on a first-come-first-served basis.

Privacy
To keep you informed we will hold your name and address on file. Please advise us if you do not wish to receive further information.

Institute of Chartered Accountants
Chartered Accountants may care to consider this course for inclusion within their professional development programme for the year.

Sales and Marketing Institute of New Zealand
The University of Auckland Short Courses are an accredited education supplier for the Sales and Marketing Institute of New Zealand.

NZ Computer Society
The University of Auckland Short Courses that are IT related may count towards the professional development requirements of the NZ Computer Society.

Choose a Short Course from The University of Auckland Business School
The University of Auckland offers a range of high-quality leading edge Short Courses tailor made for business practitioners.

Each course is presented by an expert in the field - either a member of the staff of The University of Auckland, a visiting guest lecturer from overseas, or a local practitioner with specific expertise.

These are short, sharp, punchy courses that bring practitioners up to speed with a specific topic, act as a refresher course, and provide valuable networking opportunities.

Need a Short Course Calendar?
Email us at shortcourses@auckland.ac.nz or call 0800 800 875.


ENROLMENT FORM - Business Process Improvement

Standard price: $1,895.00 +GST ($2,179.25 incl. GST)

Monday 20 September 2010:08:30 AM - 05:00 PM
Tuesday 21 September 2010:08:30 AM - 05:00 PM

1. Fill in your details
Preferred Title Dr / Mr / Ms / Mrs / Miss / Other (specify):
First name
Last name
Position
Company or Organisation
Postal Address
Phone
Mobile
Fax
Email
Gender   F 
1.1 Person in charge of executive development in your organisation
Name   Phone  
2. Special Discounts
If you have previously attended a University of Auckland Short Course or are a graduate of The University of Auckland, or two or more people are attending from your organisation, then you are entitled to a 10% discount (only one discount applies):
Qualification    Year Conferred 
Short Course attended
Special Code
     2 or more people from your organisation attending
3. Method of payment
 Cheque enclosed - payable to: The University of Auckland
 Amex   Bartercard   Diners   Mastercard   Visa   Invoice 
Name on card
Card Number
Expiry Date /
Signature
Post FREEPOST 4091, Director of Short Courses, Faculty of Business and Economics,
The University of Auckland, Private Bag 92019, Auckland