Business Skills for New Managers


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Overview

In today’s business environment, managers must lead and manage both the people and the task. Making the transition from being ‘one of a team’ to leader/manager of a team can be a challenging experience.

The leader/manager needs to be able to provide inspiration and direction, lead by example, foster teamwork and encourage innovation. He /she is also expected to deal with blockages, ensure resources are available, plan, create performance improvements and carry out a myriad of other activities necessary to ensure the organisation runs smoothly and achieves its objectives.

This Short Course is designed for the new manager. It outlines the various roles and responsibilities of the leader/ manager and offers practical advice, tips and techniques that will assist those embarking on a management career.

Topics Covered

  • Best practices in management and leadership
  • Analysis, objective setting, planning, implementation and control
  • People Leadership
  • Task Leadership
  • Managing People
  • Managing the Task
  • Motivating and Managing Yourself
  • Motivating Others
  • Team Dynamics - building a high performing team
  • Dealing with difficult people
  • Communication and Negotiation
  • Coaching, Counselling and Mentoring
  • Fostering Creativity and Innovation
  • Building a Service Culture
  • Measuring and Monitoring Results

Who should attend

  • Anyone who is making the transition from staff to management
  • Those who occupy management positions but lack formal management training
  • People who are contemplating a career in management and are seeking knowledge of Best Management Practice

Outcomes

  • You will have a greater understanding of the behaviours required for Best Practice Management and continuously improve your performance
  • You will return to the workplace equipped with useful reference material and practical management tools to better lead and manage yourself and your teams
  • Importantly, you will have identified and prioritised areas for improvement and commenced drawing up action plans to lead and manage both the people and the task

What Participants Say

"I was lucky enough to attend the two day “Business Skills for New Managers “course presented by Doug Robertson. Doug engaged the audience with his sense of humour and life experiences which kept you engaged over the two days. The principals that he taught us have been valuable when applying it to my role at Sport Auckland. I would recommend this course to new and existing managers.

Attending a variety of business short courses at University of Auckland has been a great way of up skilling myself in specific areas of business and applying it to the sporting environment.  It is important for those of you who are working in the sport industry to consider attending business short courses as its important to keep up to date with how to be more effective in our roles and to ensure we are achieving the best possible outcomes within the sporting sector."

Belinda Robertson - Schools Manager @ Sport Auckland

"I found the course very worthwhile and enjoyable, and the way that the tutor reinforced theory with practical examples was extremely helpful. The course will be of great value to me in my current role and in my future career development."

Janine Sansum - Executive Assistant @ Dominion Funds Limited

"This course was absolutely fantastic. It is often difficult to judge a course by its description but this one is perfect for anyone that already manages people or is moving into a management role. It teaches you how to manage others as well as be more effective and efficient yourself. I came away with some great information on my personality, learning and consulting style as well practical tips and tricks that I’m already using in my team with some great results. Doug Robertson was an excellent facilitator as he managed to keep everyone glued to his every word with his great stories, examples and drawings. I recommend this course for anyone wanting to review and improve their management techniques."

Donni Adelhelm - Assistant Marketing Manager @ Jasons Travel Media


Cancellation
Subject to unforeseen circumstances such as student demand and/or resource availability, The University reserves the right to cancel, or change the content, timing or method of presentation of any course.

All notification of withdrawals, transfers, and substitutions must be sent in writing via email to The University of Auckland Business School Executive Development Team at shortcourses@auckland.ac.nz. Full refunds can be obtained up to 30 days before the program start date. Due to the costs incurred for program preparation and administration, any cancellations or requests for transfers or deferrals received 14 days or less from the program start are subject to penalty fees as described below.

If you do not attend the course and have not advised us in writing or by email before the start date the full fee will apply.

Transfers: Transfer requests must indicate the new dates and/or new program the participant wishes to attend.  If the transfer request is made at more than 7 days from the original course dates - a service fee of $300 is applied, but the 50% cancellation fee is waived. A transfer request made with more than 14 days' notice can be made with no penalty. Transfers are valid only within one year of the original program start date. Your current cancellation policy is intact until you have attended your Short Course or the original penalty will be imposed.

All participant substitutions are subject to the sole discretion of The University of Auckland Business School Executive Development team.  Requests must be submitted in advance and will be reviewed on an individual basis, based on participant qualifications and lead time needed for any program pre-work.

Full enrolment is non refundable under these conditions:

  1. The registrant or substitute does not enrol in another program within one year of the original start date, and/or
  2. The registrant or substitute defers or transfers more than two times.

* The University of Auckland Business School Executive Development team is not responsible for travel or related costs under any circumstances. Participants may want to consider purchasing trip cancellation insurance in the unlikely event that a program is cancelled or they cannot attend for personal or professional reasons.

** For any program with more than two iterations in an enrolment year, tuition is non-refundable after 2nd transfer.

Course Size
Numbers are limited, and enrolment is on a first-come-first-served basis.

Privacy
To keep you informed we will hold your name and address on file. Please advise us if you do not wish to receive further information.

Institute of Chartered Accountants
Chartered Accountants may care to consider this course for inclusion within their professional development programme for the year.

Sales and Marketing Institute of New Zealand
The University of Auckland Short Courses are an accredited education supplier for the Sales and Marketing Institute of New Zealand.

NZ Computer Society
The University of Auckland Short Courses that are IT related may count towards the professional development requirements of the NZ Computer Society.

Choose a Short Course from The University of Auckland Business School
The University of Auckland offers a range of high-quality leading edge Short Courses tailor made for business practitioners.

Each course is presented by an expert in the field - either a member of the staff of The University of Auckland, a visiting guest lecturer from overseas, or a local practitioner with specific expertise.

These are short, sharp, punchy courses that bring practitioners up to speed with a specific topic, act as a refresher course, and provide valuable networking opportunities.

Need a Short Course Calendar?
Email us at shortcourses@auckland.ac.nz or call 0800 800 875.


ENROLMENT FORM - Business Skills for New Managers

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2. Special Discounts
If you have previously attended a University of Auckland Short Course or are a graduate of The University of Auckland, or two or more people are attending from your organisation, then you are entitled to a 10% discount (only one discount applies):
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Post FREEPOST 4091, Director of Short Courses, Faculty of Business and Economics,
The University of Auckland, Private Bag 92019, Auckland